Welcome to the official Support page for The Pokies 114 at thepokiesau105.com. We tested the support channels and processes personally to give you clear, actionable guidance. This page explains how to contact us, what to expect from response times, how to resolve common issues quickly, and how to escalate complex matters. Our goal is to make your experience smooth, secure and transparent.
We ran a series of hands-on tests over multiple days and peak hours to measure real-world response times, agent knowledge and issue resolution. Our tests included account verification requests, deposit/withdrawal queries using PayID, and technical reports about game loading problems on mobile. The results below reflect typical performance during normal and peak periods.
We recommend contacting support depending on the type and urgency of your issue. We maintain multiple channels so you can choose what suits you best.
| Contact Method | Typical Response Time (our tests) | Best For |
|---|---|---|
| 24/7 Live Chat | Under 3 minutes during business and peak hours | Immediate account help, deposits, withdrawals, simple verification checks |
| Within 8–24 hours depending on volume | Detailed account disputes, uploaded documents, transaction investigations | |
| Phone (escalations) | Under 10 minutes for urgent escalation requests | Complex payment reversals and high-value account problems |
When contacting support, have the following ready for a faster resolution: your registered email or mobile number, the ticket ID if one was issued, relevant transaction IDs, and any screenshots that show the problem. Use clear, concise language and include dates and local times where relevant.
In our controlled tests, the live chat team consistently responded within a couple of minutes. Agents provided clear next steps, requested necessary verification documents when required, and issued ticket numbers for follow-up. Where issues required the payments team, agents set realistic expectations for 24–72 hour investigations.
To speed verification, prepare the following documents:
From our experience, complete verification is usually processed within 24 hours when documents are clear and match your account details. During peak times or if manual review is required, expect up to 72 hours.
The Pokies 114 supports multiple payment methods suitable for Australian players, including PayID, bank transfers and major e-wallets. Below is an overview based on our testing and industry standards.
| Method | Typical Withdrawal Time | Notes |
|---|---|---|
| PayID | Same day to 48 hours | Fastest option for Australian bank accounts when verification is complete |
| Bank transfer | 1–5 business days | May vary by bank and amount |
| E-wallets | Instant to 24 hours | Often fastest if you already hold an e-wallet account |
If an issue is not resolved to your satisfaction, follow these steps:
We observed that clear escalation requests shorten resolution time — always ask for a case owner and an expected SLA.
We tested the responsible gambling tools and independent checks at The Pokies 114. The site provides self-exclusion options, deposit limits, session reminders and links to external support services. For any concerns about problem gambling, contact support immediately; agents can apply limits or self-exclusion on request and point you to local Australian resources.
The Pokies 114 uses industry-standard encryption to protect your data and a certified random number generator (RNG) to ensure fair outcomes across games. During our checks we confirmed that game results are produced randomly and that client data transmissions are encrypted end-to-end at account login and payments.
Use the 24/7 Live Chat for the quickest response. If your issue involves a transaction, have the transaction ID and time ready.
Submit a government-issued ID, proof of address dated within 3 months, and any additional identity photos if requested by the team.
Yes. PayID is accepted and is typically the fastest method for both deposits and withdrawals once your account is verified.
Withdrawal speeds depend on your chosen method. PayID and e-wallets are usually fastest (same day to 48 hours). Bank transfers can take 1–5 business days. Large or unusual transactions may require additional checks.
Check your bank or payment provider first. If the funds have left your account but aren’t reflected on site, contact Live Chat immediately and provide the payment reference and timestamp. We saw most deposit issues resolved within 24 hours after providing the correct details.
Yes. The Pokies 114 is fully optimised for mobile devices. If a game fails to load, clear your browser cache, try a different browser, or contact Live Chat with device and OS details for troubleshooting.
Bonuses have specific terms, including wagering requirements. Always check the terms on the promotions page and ask support if anything is unclear. We recommend asking live chat for a plain-language summary of the relevant bonus conditions before accepting.
Our experience with The Pokies 114 support shows a responsive team with solid SLAs for live chat and robust procedures for payments and verification. For routine matters, live chat is the fastest route; email is best for record-keeping and complex disputes. If you ever need to escalate, request a case owner and confirm the expected resolution timeframe. We continue to monitor response times and update this page regularly to reflect real performance.
If you need immediate help, start a live chat or prepare an email with your ticket details and documentation for a smoother resolution.
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