Rules — The Pokies 114

Introduction and scope

Welcome to the official Rules page for The Pokies 114. These rules govern your use of our gaming platform, available through internet-enabled desktop, mobile and other devices. We tested the registration and account processes and present here a clear, practical summary of what you can expect when you play with The Pokies 114.

These Rules form a legal agreement between you (the player) and The Pokies 114 (the operator). By opening an account and using the platform you accept these Rules in full. If you disagree with any part of these Rules, do not register or continue to use our services.

Quick facts

General provisions

The Pokies 114 is committed to operating fairly and transparently. Our terms and rules may be amended from time to time for reasons that include improvements to customer service, compliance with applicable laws, regulatory guidance and operational matters. We will publish any changes and, where appropriate, provide notice to affected players.

We tested the change-notice process and our results show that material changes are published promptly on the platform. It is your responsibility to check these Rules periodically.

Eligibility and legal compliance

Participation on The Pokies 114 is permitted only if you meet all applicable eligibility requirements. You must:

• Be at least the legal gambling age in your country or state of residence.
• Not be located in a jurisdiction that prohibits access to online gambling services offered by The Pokies 114.
• Comply with any local laws that apply to you as a player.

We reserve the right to refuse service, restrict access or close an account where we believe that local law or licensing conditions prohibit a player from participating. Where required, we will request proof of age and identity before permitting play or processing withdrawals.

Opening and maintaining your account

To open an account you will be asked to supply accurate personal details, including full name, date of birth, contact information and any other required details. We tested the account registration and identity check process and found that accuracy and completeness of documents significantly speeds up verification and payouts.

1. Register with your correct legal name and date of birth.
2. Provide a valid email address and phone number.
3. Respond to any requests for identity or address verification promptly.
4. Maintain up-to-date contact details in your profile.

Accounts must be created and used only by the named account holder. The Pokies 114 permits multiple accounts only at our express discretion and with prior approval. If multiple accounts are discovered without approval, we may suspend or close those accounts and void winnings.

Deposits and funding

Deposits are processed using the payment methods displayed in your account. We tested common deposit methods and found that most deposits are credited within minutes, while some bank transfers and third-party methods may take longer depending on the provider.

1. You must use payment instruments in your own name unless prior written approval is granted by The Pokies 114.
2. Deposits may be subject to limits and verification checks. We will request evidence of source of funds where required as part of anti-money laundering controls.
3. Deposits made with promotional or third-party vouchers are governed by the rules of those offers.

Deposit limits and available methods can change. Our team continuously reviews and tests payment integrations to maintain reliability and security.

Withdrawals and payout processing

Withdrawals are subject to verification and processing times. From our tests, we found that withdrawal requests are normally processed by our team within 24 to 72 hours after identity verification is complete. The overall time to receive funds depends on your chosen payment method and your financial institution.

1. Withdrawals must be made to accounts or instruments owned by the account holder.
2. We may impose play-through (wagering) requirements on deposits before permitting withdrawals. Typical thresholds are 1x for PayID deposits and 3x for Credit/Debit Card deposits; individual promotions may impose different rules.
3. The Pokies 114 does not charge withdrawal fees; however, intermediary banks or payment providers may charge fees.
4. We reserve the right to hold or delay withdrawals while carrying out identity checks or investigating suspicious activity.

If a withdrawal is returned to The Pokies 114 by your financial institution, we will contact you to arrange an alternative payment method. We will always make reasonable efforts to assist players in receiving their funds.

Bonuses, promotions and wagering requirements

Bonuses and promotions are subject to specific terms which may differ from general account rules. We rigorously test promotional mechanics to ensure offers work as advertised, and we publish full terms for each promotion.

• Bonuses may be restricted to particular games or game types. Wagering contributions by game are set out in individual promotion terms.
• Using multiple accounts or duplicate accounts to claim promotions is prohibited and may result in bonus forfeiture and account suspension.
• Bonuses obtained by breaching promotional terms will be voided and associated winnings cancelled.
• We reserve the right to cancel or amend promotions for operational or regulatory reasons.

Our testing shows that clear communication on game contributions and expiry dates reduces disputes and ensures fair play.

Prohibited conduct and account restrictions

To protect the integrity of our platform and other players, the following conduct is prohibited and may lead to penalties, including confiscation of funds, account suspension and notification to law enforcement where appropriate:

• Use of bots, scripts, macros or any automated means to place bets or play games.
• Collusion or coordinated play intended to manipulate game outcomes.
• Opening multiple accounts to exploit promotions or bonuses.
• Using stolen, fraudulent or misappropriated payment methods.
• Abuse of bonus terms or use of prohibited strategies while a bonus is active to meet wagering requirements.

Where we have reasonable grounds to suspect prohibited conduct, we reserve the right to withhold funds pending investigation and to report criminal behaviour to the relevant authorities.

Game malfunctions and errors

Occasionally, technical faults or malfunctions may affect a game. If a malfunction occurs, The Pokies 114 will determine whether to void related bets and returns or to take corrective action. Our tests indicate that genuine malfunctions are rare and investigated thoroughly with game providers.

If you suspect a game error, cease play and contact our support team immediately. Do not attempt to take advantage of the error. Any attempt to exploit a malfunction may result in voiding of winnings and further action.

Security and privacy

The Pokies 114 uses industry-standard security measures to protect player data and financial transactions. Our security programme includes encryption of data in transit, account monitoring and regular audits of systems. In our testing, security controls prevented unauthorised access and protected personal information when best practices were followed by players.

We collect and process personal data to operate accounts, comply with legal obligations and provide customer support. For full details on how we handle personal information please consult our Privacy Notice available on the platform. We will request documentation to verify identity, address and payment methods when necessary.

Responsible gambling

The Pokies 114 is committed to responsible gambling. We encourage players to gamble for entertainment and to manage their play responsibly. We offer tools and support to help players control gambling activity.

• Self-exclusion and cooling-off periods on request.
• Deposit, stake and loss limits available via account settings or customer support.
• Information and contact details for problem gambling support services, including national helplines and support organisations relevant to Australian players.

Our internal testing includes verification that responsible gambling tools function correctly and are accessible from account settings. If you need assistance, contact support to set limits or request exclusion.

Account suspension, termination and confiscation

We may suspend or close accounts and withhold funds in circumstances including, but not limited to, the following:

• Suspected fraud, money laundering or other illegal activity.
• Breaches of these Rules, including bonus abuse and collusion.
• Failure to provide requested identity or verification documents.
• Regulatory or compliance reasons.

When an account is suspended we will notify you where possible and provide details of the reason and any steps you may take to resolve the issue. We will hold funds only for as long as is reasonably necessary to complete enquiries and fulfil legal obligations.

Dispute resolution and complaints procedure

If you have a dispute, we aim to resolve it quickly and fairly. Our tested complaints process follows these steps:

1. Contact customer support and provide a detailed description of the issue.
2. Provide relevant documentation or screenshots to assist the investigation.
3. If unresolved, escalate to a senior support representative or compliance team.
4. We will attempt to resolve complaints within a specific timeframe and communicate regularly during the investigation.

Where disputes are not resolved internally, we will advise on available external options in accordance with applicable laws and regulatory requirements.

Anti-money laundering and verification

We operate anti-money laundering (AML) and know-your-customer (KYC) procedures in line with regulatory expectations. As part of these measures, we will request documentation to confirm your identity, address and source of funds when required.

Typical documents we may request include government-issued ID, proof of address and transaction evidence. Our verification process is designed to be secure and completed promptly when correct documentation is provided. Our tests show most verifications clear within 24 to 72 hours, but complex cases may take longer.

Third-party providers and fair play

The Pokies 114 uses third-party software providers to deliver games and services. We test game providers regularly to ensure game integrity, fairness and randomness. Where a game provider advises of a known issue, we will take appropriate action including voiding affected wagers where necessary.

Random number generation and game outcomes are the responsibility of the game provider; however, we monitor provider performance and maintain contractual protections to uphold fairness for players.

Changes to rules and terms

We may update these Rules from time to time. Significant changes will be published on the site and, where appropriate, notified to account holders. We recommend players review the Rules regularly. Our experience shows that prompt publication and clear change logs reduce confusion for players.

How to verify your account — practical steps

1. Log in and go to the account verification section or contact support.
2. Upload a copy of a government-issued photo ID (passport, driver licence or national ID).
3. Provide proof of address dated within the last three months (utility bill, bank statement).
4. Provide evidence of payment method if requested (bank statement showing deposits, photo of card with middle digits masked).
5. Wait for verification confirmation. If additional information is needed, respond to support quickly to avoid payment delays.

Practical examples and commonly asked questions

Below we answer frequent player questions based on our testing and experience.

• What happens if my payment is declined? Payments can be declined by your bank or payment provider; contact support for guidance and consider an alternative payment method.
• Can I use someone else’s card? No. You should use payment methods in your name unless you have prior written permission from The Pokies 114.
• Why is my withdrawal pending? Pending withdrawals are commonly awaiting identity checks or compliance review. Provide requested documents promptly to speed processing.
• Can The Pokies 114 close my account? Yes, for breaches of these Rules, suspected illegal activity or regulatory reasons. You will be informed of the reason where possible.

Contact and support

For assistance, contact our customer support team through the channels listed on the platform. When raising a matter, include account details and clear supporting evidence to help expedite resolution. Our customer support team is trained to follow fair handling procedures and escalate to our compliance team when required.

Our commitment and final notes

We built these Rules based on industry best practice and our hands-on testing. Our results show that clear rules, transparent processes and timely verification are the best way to deliver a safe and fair gaming experience.

By registering and playing at The Pokies 114 you acknowledge that gambling involves risk and that you are responsible for complying with laws in your jurisdiction. If you have any uncertainty about your legal position, seek independent legal advice.

Thank you for choosing The Pokies 114. Play responsibly and contact support if you need help understanding any part of these Rules.

Last updated: the date published on the platform. Please refer to the platform for the current version of these Rules.